Server Delays

Incident Report for Robly

Resolved

This incident has been resolved.

Posted Oct 02, 2018 - 06:03 PDT

Update

We are continuing to monitor for any further issues.

Posted Oct 01, 2018 - 20:48 PDT

Update

All systems have returned to normal.

Posted Oct 01, 2018 - 20:48 PDT

Monitoring

Most campaign sending delays have been resolved; however, the system will continue running more slowly than normal.

Posted Oct 01, 2018 - 14:25 PDT

Update

Residual delays are continuing to dwindle and clear up. We expect the system to run a bit more slowly throughout the remainder of the day.

Posted Oct 01, 2018 - 13:11 PDT

Update

Campaigns have resumed sending though residual delays are still clearing up.

Posted Oct 01, 2018 - 11:19 PDT

Update

Waiting and queued campaigns should resume shortly.

Posted Oct 01, 2018 - 08:55 PDT

Identified

Campaign sends and scheduling and list importing is affected. The issue has been identified and we are working to restore regular functionality.

Posted Oct 01, 2018 - 08:25 PDT

This incident affected: Web Portal, Email Delivery, and API.