Resolved -
The issue affecting email sends for some customers has been fully resolved. Our systems are now operating normally, and no further impact is expected.
We appreciate your patience while we worked through this, and we remain committed to providing a reliable and seamless experience. If you continue to experience any issues, please don’t hesitate to reach out to our support team.
Jul 16, 22:03 EDT
Monitoring -
A fix has been implemented, and email sending functionality has been restored. Our team is currently monitoring the system closely to ensure that everything remains stable and fully operational.
We’ll continue to observe performance and will provide a final update once we’ve confirmed that the issue is fully resolved.
Thank you for your patience and understanding.
Jul 16, 20:51 EDT
Identified -
We’ve identified the root cause of the issue affecting email sends for a subset of customers. The problem is related to a backend service that is intermittently impacting delivery performance.
Our engineering team is actively working on a fix and implementing mitigation steps to restore full sending functionality. We’ll continue to provide updates as we make progress.
Thank you for your continued patience.
Jul 16, 19:59 EDT
Investigating -
Our engineering team is currently investigating an issue that is partially affecting email sends for some customers. The issue may cause delays or incomplete delivery for a subset of campaigns.
We are working to identify the root cause and will provide updates as we learn more. Thank you for your patience, and we apologize for any inconvenience this may cause.
Jul 16, 19:32 EDT