Resolved -
Our third party partner has identified and resolved the issue. All systems are back to operational.
Jan 9, 16:20 EST
Investigating -
We’re currently experiencing issues with a third-party in-app messaging platform, which may impact chat and support communications. Our team is aware of the issue and is actively working with the provider to resolve it.
We’ll share updates as more information becomes available. Thank you for your patience.
Jan 9, 16:00 EST